Join the State of Indiana and Datamonitor for this live webcast to learn how Customer Relationship Management (CRM) can be used by government agencies to provide more personalized public services and align delivery of services with constituents needs.

When it comes to streamlining business processes and enhancing analytical capabilities, agencies can achieve a host of benefits by adopting a CRM strategy. In this webinar, Ben Madgett of Datamonitor will examine the way in which government agencies across all levels of government are using CRM to put the constituent at the center of their mission. Including:

Automating workflows
Managing proactive communications
Supporting 311 initiatives

Plus, you’ll learn how Mehgan O'Connor of the State of Indiana Office of Technology is using web 2.0 technology to deliver timely, relevant information across the state’s web presence.

Thursday, July 10, 2008
11:30 a.m. - 12:30 p.m. New York
4:30 p.m. - 5:30 p.m. London
5:30 p.m. - 6:30 p.m. Paris

Date(s): 07/10/08
Time: 11:30 a.m. ET - 12:30 p.m. ET

Location: Online
Address: Online

Contact Person: Lisa Sherwin Wulf
Phone: 703-272-1821
Email: lisa.sherwin-wulf@rightnow.com

More Info: http://www.rightnow.com/events/event.php?id=11061